Question you might ask :

 

Q : I accidentally paid the wrong sum, or paid it unnecessarily, what do I do?

 

A : Fill in your details in the "Contact Us" form on our website and a representative from the parking lot will get back to you ASAP.

 

 

Q: I am interested in a parking lot subscription, who should I contact?

 

A: Please contact the parking lot manager by email or phone ( see the details under the relevant parking lot on our website. You can also see there the monthly subscription tariff for each parking lot.

 

 

Q : What are the opening hours of the parking lot? Is it possible to exit at any time?

 

A: All details about opening hours of each parking lot can be found on our website. Entry is conditional according to each parking lot opening hours. Exit is always possible.

 

 

Q : I wish to enter a parking lot which accepts only credit cards. Are there additional payment options?

 

A : Payments options varies from parking lot to parking lot But, there is usually an option to pay with Pango/CelIopark apps and the Central Park app as well.

 

Q : Can I pay with the pango/Cellopark app at the parking lot?

 

A: Check the signs at the entrance to the parking lot. Payment options are listed at the bottom..

 

 Q: Is it possible to pay with a credit card over the phone?

 

A : Yes, you can call us for remote billing 054-5557999

 

 

Q : Are your parking lots open on holidays?

 

A:  Yes, most of them are. We recommend checking for specific parking lot opening hours on the website or by calling us at 054-5557999. All of our parking lots are closed on Yom Kippur.

 

 

 

Q : Is the tariff on a holiday the same as on a weekday?

 

A : It varies from parking lot to parking lot. Check the  tariff listed at the entrance to the parking lot.

 

 

 

Q: I accidentally paid with the Pango app for the parking lot, instead of paying for parking at a Blue and White parking lot. Can i get a  Refund?

 

A: Yes. Please contact the Pango app customer service.

 

 

Q : Is there a discount for disabled vehicles in all parking lots?

 

A : The discout is valid only in certain parking lots under the following conditions:

 

• Presentation of a disabled card and the presence of the holder of the card in the vehicle.
• Confirmation from the office where you arrived in the building

 

 

Q : If I entered the parking lot by mistake or couldn't find a parking space, can I exit for free?

 

A: The first 9 minutes after entering the parking lot are free of charge.

 

 

Q : I lost my parking ticket, what do I do?

 

A: Press the intercom button on a payment machine or at the exit, or alternatively call us on 054-5557999. The charge for losing a ticket is the cost of a full parking day.

 

 

 

Q : I came to pick up the car but the parking lot is closed. How do I enter?

 

A : You must enter on foot through a pedestrian gate.